Copy of Portfolio | Sujit Ramesh

My Portfolio

Below are some of the curated engagements and work samples I delivered since 2018, when I joined SAP Australia. I would be happy to discuss the details of each engagement, my role, and the specific methodologies used over a call. You can reach me at +61 455 514 807.

Design Process Case Study

Screenshot 2023-06-05 at 11.52.06 am.png

Audi Australia - Customer Experience Design

This story is about how I merged my UX skills and CX solutions knowledge to define customer journeys and brand experiences by applying Human Centred Design approach.

More Details

Coca-Cola Bottlers Japan - Designing for AI

This story is about the design approach I engaged in designing a time-intensive AI-based data-driven solution concept for Coke vending machines in Japan.

More Details

Clickable HTML Prototypes

Below are some of the clickable HTML prototypes that I have created using Axure RP. Feel free to click on the prototype link to navigate the screens and interact with the prototype to get a feel of the user experience.

Coca-Cola Bottlers Japan

This Sales Manager Dashboard prototype showcases key metrics such as sales volume, revenue, market share, and customer satisfaction scores.

View Prototype

BHP mine supervisors' cockpit

Showcases a central dashboard that displays key performance indicators,

View Prototype

Mercury NZ Limited

CX prototype that showcases how AGL customer representatives can efficiently manage customer inquiries, provide support, and access relevant information

View Prototype

Asahi Holdings (Australia)

A Customer experience prototype show guided buying and real time offers for retailers when they place order via the website.

View Prototype

NSW Infrastructure Digitalisation Concept

The ptotoype show the workflow of infracture projects and how it can be created as digital twins and managed easily.

View Prototype

Zespri Marketplace

The prototype was created to showcase how Zespri Kiwi Growers, pluckers, buyers, exporters and retailers can collaborate on one platform

View Prototype

Mobile Native Designs

I consider myself fortunate to have had the opportunity to attend in person 1 week of IOS native app-building training at Apple's design studio in Cupertino. This training was part of a design collaboration between SAP and Apple aimed at building native iOS applications. The workshop provided valuable insights into the best practices and principles for creating exceptional native experiences on iOS devices.

Below are some experiences I have created using Sketch IOS Stencils and Flinto as part of the final solution presented to the customer.

Dulux Intergrain

Customer Experience Solution for AI-based Decking

Services Australia

Citizen Services Feedback & Complaints for Department Heads

URC Philippines

Beverage Loyalty Programme and Feedback app for customers.

Mercury Energy ,NZ

Mobile app to manage power usage and view cost-saving plans.

AIG Insurance

AI Chat design for realtime insurance quote and claims via chatbot

AGL Energy

AGL Power Outage Realtime Offers and Support for Customers

Audi Australia

Customer Experience Proposal for Online Vehicle Configuration and Post-Sales Services.

Nitori Japan

Augmented reality measure, select and orders materials in real-time concept.

Ola Electric

Online Electric Scooter Ordering User Journey

Design Innovations & Experiments

Screenshot 2023-06-21 at 12.42.14 pm.png

SmartPark

Design Innovation

Online car parking solution that I came up with for SAP Australia employees

MyKey

Design Innovation

Visitor management application that I conceptualised for SAP Australia Office visitors

Pepper

Concept Pretotyping

A social acceptance research that my team and I conducted with humanoid ( Robots that look like humans) Pepper prototype in Retail stores.

SAP Lumira

The SAP SE board wanted to develop intuitive and user-friendly data visualization and analytics software from scratch. The goal was to create a tool that could connect to various data sources and allow business users to build analytical visualizations and dashboards without the need for extensive learning or training. The SAP Lumira team had 220 members across Germany, India, Canada, France and China.

My Role

Head the Product Design and define end-to-end system design and Ux strategy.
Define global product vision , user personas and product design guidelines
Present conceptual designs to top management for approval.
Manage and mentor design team to deliver Lumira experience
Collaborate with development teams from across the globe.

Presenting Solution Concepts

When OLA Electric was launching its new EV scooter, the company wanted to create an engaging customer experience that is vibrant, youthful and engaging where customers could select models, configure their scooter, buy accessories and order it online. The best part is that you can see the real-time status of their scooter being assembled at the factory until it reaches your doorstep. I was asked to create the concept and pitch a vision to the C-level executives. This is a short version of what I presented, which completely changed the customer's perspective on the SAP product design, and was instrumental in winning the deal.

Working With the Best

I feel fortunate to have worked with some of the best companies and Govt Departments across Australia, New Zealand, Singapore, Indonesia, India and Japan from various industry segments, including healthcare, banking, automotive, mining and retail. I am happy to walk you through the project details, my role, show and talk about the deliverables and HCD processes I have followed for any of the below projects over a call.